Shorter waits. Calmer halls.
Happier visitors.
Twiz15 gives visitors a token by kiosk, QR code or WhatsApp, lets them wait from home with live updates, balances queues across counters with AI, shows clear displays in the hall and collects feedback after every visit.
Ganpati Motors
4 counters open86
Tokens today
9
In hall
31
From home
Mr. Sharma · arrival 10:20
AI Wait Predictor
Reading service history...
Twiz15
Service Centre
10:05 am
- S-044→1
- S-045→3
22 min
Average wait
Ganpati Motors
Service updates
Mr. Sharma is still at home.
Counter 1
Service advice
Serving S-044
Counter 2
Job cards
12 min behind
Counter 3
Service advice
Serving S-045
Counter 4
Billing
Serving S-043
9 people in the hall, 31 waiting from home, every one of them knows their turn.
A walk through the hall
One visit, five stops.
Each one a little calmer.
Twiz15 follows the visitor from the door to the exit. Each part of your hall gets the screen it needs, and they all share one live queue.
- 01
The entrance
Token Desk
Kiosk, staff tablet or a QR code on the door. Visitors pick a service and get a token in seconds.
- 02
At home
WhatsApp Booking
Book a slot or join today's queue on WhatsApp, then get a message when the turn is close.
- 03
The counters
Counter Manager
Counters by service and staff. Call next, recall, transfer or pause with one tap.
- 04
The wall
Display Screens
Big, readable token boards on the TVs you already own, with voice calls in local languages.
- 05
The exit
Feedback Kiosk
One tap on the way out. Every rating is tied to the counter, the service and the wait.
The entrance · Token Desk
A token in three taps, with the wait printed on it.
Visitors choose a service on the kiosk, scan the QR poster at the door, or get a token from the receptionist's tablet. Each token shows how many people are ahead and an honest estimate of the wait.
Priority lanes for senior citizens and people with disabilities, called by the rule you set, not by who complains loudest.
Welcome. What brings you in?
Tap a service to print your token
Try it: pick a service.
Sunrise Diagnostics
Business account
At home · WhatsApp Booking
The waiting happens at home. The visit happens on time.
Visitors book a slot or join today's queue on WhatsApp, the app they already use. Twiz15 sends a reminder, a “your turn is coming” message timed to their travel, and a final call when the counter is ready.
- Booking, rescheduling and cancelling inside the chat
- Turn alerts timed by the live queue, not a fixed clock
- SMS fallback for visitors without WhatsApp
- Messages in English, Hindi and regional languages
The counters · Counter Manager and AI Wait Predictor
The AI notices the slow counter first. Your floor manager decides what to do.
Twiz15 learns how long each service really takes at each counter, at each hour. When one counter falls behind, it suggests a transfer and updates every affected visitor once a staff member approves.
Main branch · counters
11:42 am · 27 waiting| Counter | Service | Now | Queue | Avg service |
|---|---|---|---|---|
Counter 1 Anita | Account opening | A-031 | 4 | 7:40 |
Counter 2 Rakesh | Cash and deposits | C-118 | 9 | 3:10 |
Counter 3 Farah | Loans and NBFC | L-014 | 2 | 14:20 |
Counter 4 Vikram | Cash and deposits | C-119 | 11 | 3:25 |
Counter 5 Meera | Priority and seniors | P-006 | 1 | 5:05 |
Predicted wait · City Hospital OPD
Accuracy ±3 minDr. Iyer's room is 9 min behind after two long consultations. 6 patients will be told their new time.
Suggest opening Registration 3 from 11:30 to 12:30. Expected peak drops from 21 to 13 min.
The wall · Display Screens
A token board everyone in the hall can read.
Large numbers, clear counter arrows and a spoken call in the visitor's language. Runs on any TV with a browser.
Now serving
Next
S-045 · S-046 · B-020
Voice call on
The exit · Feedback Kiosk and Queue Reports
Every visit leaves a note. Every note reaches the right desk.
One-tap ratings at the exit are matched to the counter, the service and the actual wait. Managers see where time goes, branch by branch.
Token S-044 · Counter 1
How was your visit today?
One tap. No login.
All branches · last 7 days
Avg wait
13.2 min
-2.4 vs last week
Avg service
6.9 min
+0.3
Visitors
1,566
+8%
Rating
4.5 / 5
412 reviews
Footfall by day
| Branch | Wait | Visitors |
|---|---|---|
| Gwalior City Center | 11 min | 412 |
| Gwalior Lashkar | 14 min | 336 |
| Indore Vijay Nagar | 19 min | 528 |
| Bhopal MP Nagar | 9 min | 290 |
0 min
Target average wait, tracked live on every display
0
Ways to take a token: kiosk, QR code, WhatsApp
0 apps
For visitors to download. WhatsApp, SMS or paper
0 days
Free trial at one location, every feature included
Fair queues
Your rules, applied the same way to everyone.
Waiting is easier when it feels fair. Twiz15 follows the order you set and explains every change to the visitor it affects.
Queues follow your rules
First come first served, appointments and priority groups, never a quiet reshuffle.
Honest estimates
Wait times are shown as they are, with an update whenever they change.
Numbers, not names
Displays show token numbers unless you choose to show names.
Data kept short and safe
Phone numbers are used only for queue updates, encrypted, deleted on schedule and never sold.
Halls we know well
Same calm, different counters.
Clinics and OPDs
Doctor-wise queues, appointment and walk-in mix, emergency override, and a token per patient rather than per family.
Banks and NBFCs
Cash, accounts, loans and locker queues, senior-citizen counters, and branch-wise wait reports for regional heads.
Car and two-wheeler service
Service advice, job cards, delivery and billing as separate queues, with WhatsApp updates while the customer waits at home.
Phone and appliance service
Drop-off, repair status and pickup tokens, with a message when the device is ready.
Passport and government desks
Document check, biometrics and verification stages, each with its own counters and a clear board in the hall.
Labs and university offices
Fasting slots for sample collection, admission and fee counters, and peak-day planning from last year's data.
Questions
Asked at the front desk.
Something else on your mind? Contact us.
- No. Visitors get a token on WhatsApp, by SMS or as a printed slip from the kiosk. Nothing to download, no account to create.
Empty seats, happy faces
Press for your token
Trial counter
T-001
Try Twiz15 free at one location.
30 days with every feature of the 10 Minutes plan. Your first token display can be live this afternoon.
2 waiting in the hall · 31 waiting from home · average wait 11 min