Terms of Service

The service provides token issuing, WhatsApp and SMS booking and updates, counter management, AI wait-time estimates, hall displays, feedback collection and queue reporting, as described for each plan on the Plans page.

• You must give accurate business details and keep login credentials private.
• You are responsible for the actions of staff you invite and the roles you assign them.
• Tell us promptly if you believe your account has been accessed without permission.

The free trial covers one location for 30 days with the features of the 10 Minutes plan. No payment card is required. At the end of the trial, the account pauses unless you choose a plan. Settings are kept for 60 days after the trial ends.

• Plans are priced per location per month and billed monthly or yearly in advance.
• WhatsApp and SMS charges are billed separately based on usage.
• Prices exclude applicable taxes, which are added to invoices as required.
• Upgrades are prorated immediately. Downgrades take effect at the next billing date.

You set the rules that order your queues, including first come first served, appointments and priority groups. The AI Wait Predictor provides estimates and suggestions only. Your staff decide whether to act on them.

Wait-time estimates are predictions, not guarantees, and you remain responsible for how your branches serve visitors.

You are responsible for having a lawful basis to collect visitor information, for informing visitors as required, and for the message content you send through the service. Our handling of that data is described in the Privacy Policy.

WhatsApp and SMS must be used only for queue, booking and visit-related messages to visitors who have given their number for that purpose, and in line with WhatsApp Business policies and telecom regulations. Promotional bulk messaging through the service is not permitted.

• No attempts to break, probe or overload the service or other customers' data.
• No content on displays or messages that is unlawful, misleading or offensive.
• No resale of the service without a written agreement.

We aim to keep the service available around the clock and schedule maintenance outside common opening hours where possible. Kiosks continue to issue tokens offline during short outages and sync when connectivity returns.

Tablets, kiosks, TVs, printers and network equipment are provided by you. We share tested recommendations but are not responsible for third-party hardware.

You can cancel at any time from the console. We may suspend an account for unpaid invoices or serious breach of these terms, with notice where possible. After closure, you can export your data for 30 days.

To the extent permitted by law, our total liability for any claim is limited to the fees you paid for the service in the 12 months before the claim. We are not liable for indirect or consequential losses.

We may update these terms as the service changes and will notify account holders of material changes by email. Questions can be sent through the contact page.