Privacy Policy

Account data belongs to the businesses that use the service: staff names, work emails, branch details, services, counters and billing information.

Visitor data is collected by those businesses through the service when a visitor takes a token, books on WhatsApp or leaves feedback. For visitor data, the business is the data controller and we process it on their instructions.

• Token number, service chosen, time issued, called and served, and the counter that served it.
• Mobile number, only when the visitor chooses WhatsApp or SMS updates.
• Name, only if the business asks for it at booking.
• Feedback rating, chosen reasons and any comment the visitor writes.
• Priority group selected at the kiosk, such as senior citizen, used only to apply the business's priority rule.

Visitor phone numbers are used only to send queue and booking updates for the visit in question. They are never used for marketing by us, and never sold or rented.

Wait-time predictions use service, counter, staff, hour and day patterns. Names and phone numbers are not used to train or run the prediction models.

Hall displays show token numbers by default. A business can choose to show names, and is responsible for informing its visitors when it does.

• Visitor phone numbers and names are deleted automatically after the period the business sets, by default 30 days after the visit.
• Anonymous queue records, such as wait and service times, are kept for the reporting period of the business's plan.
• Account data is kept while the account is active and deleted within 90 days of closure, except where law requires longer retention of invoices.

Data is encrypted in transit with TLS and at rest. Access is limited by role, every staff action in the console is logged, and production systems are monitored around the clock. Each business's data, including its prediction models, is kept separate from every other business.

WhatsApp messages are delivered through the official WhatsApp Business Platform, and SMS through licensed telecom operators. These providers receive only the phone number and message text needed to deliver each message.

This website uses a session cookie only to run the quick check on our forms. We do not use advertising cookies or third-party trackers.

Visitors can reply STOP on WhatsApp or SMS to stop updates, and can ask the business they visited to access or delete their data.

Account holders can export or delete their data from the console, or contact us with any privacy request.