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Twiz15

The exit · Feedback Kiosk

One tap on the way out. A clear picture by evening.

A small tablet at the exit, or a link on WhatsApp after the visit. Visitors rate in one tap, add a reason if they want, and every rating lands with the counter, the service and the real wait it came from.

Try 1 location freeSee plans

Token S-044 · Counter 1

How was your visit today?

One tap. No login.

Tap a face to see the follow-up.

1 tap

To leave a rating

2 places

Exit tablet and WhatsApp link

Same day

Alerts on low ratings

What it does

Feedback that points to the exact counter and moment.

One-tap ratings

Five faces, no login, no form. A follow-up of quick reasons appears only after the tap.

Linked to the visit

Each rating carries the token, service, counter, staff member and how long the visitor actually waited.

After-visit link

Visitors who left in a hurry get a short WhatsApp link a few minutes after being served.

Low-rating alerts

A poor rating notifies the branch manager the same day, with the visit details attached.

Your own reasons

Set the follow-up tags per service: 'billing explained clearly' at a service centre, 'doctor on time' at a clinic.

Trends, not just scores

See how ratings move with wait time, hour and counter in Queue Reports.

How it runs

From first setting to a calm hall.

  1. 01

    Place a tablet

    Near the exit, the billing counter or the pharmacy.

  2. 02

    Choose the reasons

    Pick the quick tags visitors can add after a rating.

  3. 03

    Set alerts

    Decide who hears about low ratings, and how fast.

  4. 04

    Read the evening view

    Ratings by counter and service at the end of each day.

Closing the loop

Every unhappy visit gets a reply, not just a number.

When a visitor leaves a low rating with their token linked to a phone number, the branch manager can reply from the console on WhatsApp. Many complaints are about a long wait that nobody explained. A short reply changes how that visitor remembers you.

  • Reply to low ratings from the Twiz15 console
  • Ratings tied to the wait the visitor actually had
  • Comments readable in the language they were written in
  • Optional anonymous mode for sensitive services

Today · Gwalior City Center

4.6

/ 5 from 118 ratings

Great64
Good32
Okay14
Fair5
Poor3

Poor · Token B-022 · Counter 4

“Waited 35 minutes for billing, nobody told me why.”

Questions

Before you switch it on.

  • No. The rating is linked to the token, not to a person. If the token came from WhatsApp, the manager can reply in the same chat.

Empty seats, happy faces

Press for your token

Trial counter

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2 waiting in the hall · 31 waiting from home · average wait 11 min