The manager's desk · Queue Reports
Know where the time goes, branch by branch.
Wait times, service times, footfall and busy hours for every branch, counter and service. The numbers come straight from the tokens, so nobody has to fill in a register.
All branches · last 7 days
Avg wait
13.2 min
-2.4 vs last week
Avg service
6.9 min
+0.3
Visitors
1,566
+8%
Rating
4.5 / 5
412 reviews
Footfall by day
| Branch | Wait | Visitors |
|---|---|---|
| Gwalior City Center | 11 min | 412 |
| Gwalior Lashkar | 14 min | 336 |
| Indore Vijay Nagar | 19 min | 528 |
| Bhopal MP Nagar | 9 min | 290 |
Four-branch view for a regional manager.
Live
Today's numbers as they happen
CSV and PDF
Export any report
Daily email
Summary for each branch head
What it does
Reports a branch head reads before the first token.
Wait and service time
Footfall and busy hours
Staff performance
Across branches
No-shows and recalls
Exports and API
How it runs
From first setting to a calm hall.
- 01
Nothing to set up
Reports fill in from the first token issued.
- 02
Choose a target
Set your wait target per service, such as 15 minutes.
- 03
Pick the readers
Branch heads see their branch. Head office sees all.
- 04
Schedule the email
A morning summary of yesterday, every day.
From numbers to decisions
Saturday at 11 is busy. Now you know by how much.
Queue Reports turns every token into a record of when it was issued, called and served. Put together, they show which counters need help at which hours, which services take longer than planned and where a second shift would pay for itself.
- Heat map of waits by hour and weekday
- Planned against actual service time per service
- Rating trend against wait time
- Prediction accuracy of the AI Wait Predictor
Average wait · minutes
| 9 | 10 | 11 | 12 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|---|---|---|
| Mon | 5 | 8 | 12 | 14 | 9 | 7 | 9 | 11 | 8 |
| Tue | 4 | 7 | 10 | 13 | 8 | 6 | 8 | 9 | 7 |
| Wed | 4 | 6 | 9 | 12 | 8 | 6 | 7 | 9 | 6 |
| Thu | 5 | 8 | 11 | 13 | 9 | 7 | 8 | 10 | 8 |
| Fri | 6 | 9 | 13 | 16 | 10 | 8 | 10 | 12 | 10 |
| Sat | 9 | 15 | 22 | 24 | 18 | 14 | 12 | 11 | 9 |
Sent to branch heads every morning at 8:30.
Questions
Before you switch it on.
- Queue data is kept for as long as your plan's retention period, 12 months on 15 Minutes and 10 Minutes and up to 5 years on 5 Minutes. Personal data such as phone numbers is deleted much earlier, on the schedule you set.
Empty seats, happy faces
Press for your token
Trial counter
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30 days with every feature of the 10 Minutes plan. Your first token display can be live this afternoon.
2 waiting in the hall · 31 waiting from home · average wait 11 min