Skip to content
Twiz15

The counters · Counter Manager

Call next, transfer, recall. One tap each.

Each counter gets a simple screen for the staff member at it, and the floor manager gets the whole hall at a glance: who is serving what, how long it is taking and where the queue is building.

Try 1 location freeSee plans

Main branch · counters

11:42 am · 27 waiting
CounterServiceNowQueueAvg service

Counter 1

Anita

Account openingA-031
4
7:40

Counter 2

Rakesh

Cash and depositsC-118
9
3:10

Counter 3

Farah

Loans and NBFCL-014
2
14:20

Counter 4

Vikram

Cash and depositsC-119
11
3:25

Counter 5

Meera

Priority and seniorsP-006
1
5:05
Transfer C-121 to C-126 from Counter 4 to Counter 2DismissTransfer 6

Floor manager view at a bank branch, with a transfer suggestion waiting for approval.

1 tap

Call next token

Any device

PC, tablet or phone at the counter

Live

Queue length per counter

What it does

Everything a counter needs, nothing it does not.

Counters by service

Map each counter to one or more services. A counter can serve billing first and help with deliveries when billing is quiet.

Staff sign-in

Staff sign in to a counter for their shift, so service times and feedback are tied to the right person.

Transfers

Send a token to another counter or service with a note, such as 'documents verified'. The visitor sees the new counter on the display and on WhatsApp.

Call, recall, no-show

Recall a token once or twice before it moves to the no-show list. Each call triggers the display and voice call.

Breaks without confusion

Pause a counter for lunch. Its queue spreads to open counters for the same service, and estimates update.

Keyboard shortcuts

N for next, R for recall, T for transfer. Busy counters never have to reach for the mouse.

How it runs

From first setting to a calm hall.

  1. 01

    Name your counters

    Counter 1, Cabin 4, Room 2: whatever your visitors see on the wall.

  2. 02

    Link services

    Choose which services each counter can call, in order of preference.

  3. 03

    Add staff

    Invite staff by email and assign roles: counter, floor manager, branch admin.

  4. 04

    Start the day

    Staff sign in, the first token is called and the display wakes up.

For the floor manager

See the slow counter before the hall does.

The floor view shows every counter's current token, queue length and average service time against its normal pace. When something drifts, the AI Wait Predictor suggests a fix and you decide.

  • Colour-coded counters: on pace, slowing, behind
  • Bulk transfer of waiting tokens to another counter
  • Open or close counters with a single switch
  • Notes on tokens carried across transfers

Counter 3 · staff screen

Now serving

L-014

Loans and NBFC · Farah

06:12 with visitor · usual 14:20

NextRecallTransfer

Waiting for this counter: 2

Questions

Before you switch it on.

  • No special hardware is needed. Staff use the computer already on their desk, a tablet or even a phone. A small counter-top display above each counter is optional.

Empty seats, happy faces

Press for your token

Trial counter

NOW SERVING T-001
TokenYour first location

T-001

Try Twiz15 free at one location.

30 days with every feature of the 10 Minutes plan. Your first token display can be live this afternoon.

Take my tokenContact Us
Wait: noneNo card required

2 waiting in the hall · 31 waiting from home · average wait 11 min