Cancellation and Refunds

The trial is free and needs no payment card. If you do not choose a plan, the account simply pauses at the end of 30 days. Nothing is charged.

Monthly plans can be cancelled at any time from the console. Service continues until the end of the paid month, and no further charges are made. Partial months are not refunded.

• Cancel within 14 days of the first yearly payment for a full refund.
• After 14 days, the plan stays active until the end of the paid year and is not renewed.
• When locations are removed mid-term, the unused amount is credited against future invoices.

Messaging charges are billed on actual usage. Messages already delivered cannot be refunded. Unused prepaid messaging credit is refunded on account closure.

If a service outage on our side stops your branches from issuing tokens or calling counters for more than four hours in a billing month, you can request a credit for the affected locations for that month.

Send your account email, the invoice number and the reason through the contact page. Approved refunds are returned to the original payment method within 7 to 10 working days.